Customer Experience – and the impact of your Employees

Customer Experience – and the impact of your Employees

I have been off blogging for a time as I was busy clearing out my parent's home during my holidays. You would not believe how much STUFF accumulates over the decades. Amongst it my mom had beautiful crystal glasses, which I wanted to keep, but not shipped by the...

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Winds of Change

Winds of Change

"When the winds of change blow, some people build walls, others build windmills" - This is a Chinese proverb, but I heard it first from Jonathan MacDonald, who gave a wake up presentation on, what happens to those who embrace change and those who try to resist. And...

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Responsible Leadership – The fool’s choice?

Responsible Leadership – The fool’s choice?

When talking about ethics, sustainability, governance many people automatically assume, that there must be an either / or. Or even worse, there will be two opposing groups, e.g. the RM or Compliance guys, who say no and the business people, who have to be realistic....

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