In the 90 and early this century, we had social norms in the financial services industry, that culminated in some cases in “the end justifies the means” or “as long as you are not caught”. Similar norms caused corruption by large corporates in developing countries or...

The Team An effective team is more than the sum of the experience of its members. A dysfunctional team can be so much less and conversely a high performing team has found a way to multiply its member's abilities. How: 1. Selection Criteria: Soft Skills & Diversity...

Today Lemonade Insurance will go live: “Instant everything. Killer prices. Big heart”. Fast, personalized, transparent, convenient, no hassle, no paperwork, connected to social purpose: a different customer experience at less costs. Sounds like a dream, doesn’t it? So...

We are by now all aware of behavioural economics and cognitive bias. The knowledge and it's application has actually been around for ages in marketing. Or why do you think certain books are placed at eye level in your bookstore. The publisher either pays or uses it's...

Would you buy your insurance from Amazon... ... or in your App store? There has been much written about Fintec and that Insurance in particular is ripe for disruption. And some stories I heard and experienced confirm that: Some health insurance companies in...

Today I listened to an excellent HBR podcast featuring Herminia Ibarra telling us, that authenticity can be used as an excuse to stay in our comfort zone. She explains, that until we have learned the skills we need to achieve our aspirations, we may feel like a fraud....